Hi Ahmed,
I hope all is well, I appreciatie that you try to repair mistakes previous made. I also understand turning to a other direction can be chaotic.
Trying to sell the idea of a subscription license to my managers is impossible. Rise of prices at the same time did not make things better, "what if they rise prices again and we did invest another year in writing code in Labview?", "I need to write reports for 2 months make a wiring diagram, then I don't need a Labview License". I can write a lot of reasons the subscription was a bad idea, this forum one of the longest I have seen so far so I will not add more reasons. A lot of my colleagues are turning towards C# or Matlab solutions. This means they are also turning away from NI hardware. This also means the time I did invest in education, like evenings learning Labview writing code is in the danger zone. I am not talking about a few evenings here...
So I thought well lets give it a try see what happens. I did ask for a quote a few weeks ago at this site:
Perpetual Development Software Licenses for LabVIEW - NI
I did not receive any reply. I did give it another try today. On the site I get a message telling me:
"Your information was successfully received"
I do not get an automatic generated mail as conformation. Nothing there. I also got into contact with the company representing NI and Labview in the country I live. Although they should be informed about the situation the sales person told me to pay 4 x the subscription license cost, the first year support would be included the next year I needed to pay extra for support. Those prices are not restoring confidence. I don't know if there is a conflict in intrest here, you can get that when you outsource the sales. Anyway I did not get any discount offer.
Can you please make me an quote?
A friendly advise I did already mention about outsourcing and conflict of intrest, If I am willig to pay 10k for a measurement system, I need proper technical support when deciding what to buy and how to integrate the system before I buy. Some sales guys simply have not got the technical background to sell these products, NI will never get proper feedback why sales drop and NI will lose market share. Not because the products are bad, they are really high class but because of information loss in the sales proces I rather would have direct contact with NI if needed. Or at least give me a way of sending feedback about the sales company to NI.
I hope you give an answer soon. If you need some feedback I am willing to use some time in the evening to reply (my employer is not that happy if I reply during the day about this matter), however please try to find a way to restore the trust so the people working with and invest time in NI products
find their time well spend.