They do listen but creating an installerless software is even for less complex applications than LabVIEW a challenge. And that has not been made easier with newer Windows versions. So I would not hold my breath for a fix of this.
As to what may be strategic mistakes or not, is even in hindsight often difficult to decide. Do you measure it by sales, profit, broadness of products or in fact rather the opposite of being the best in just one single thing only? Is being big a valid measure for it? IBM might be out of business if they had insisted on staying with their core business of mainframes at all costs. And most likely would be a minor market player if they had declared PCs as their core business to replace mainframes. And we may still work on 10000$ IBM XT computers if they had initially realized what a market it could get rather than thinking mainframes were still the future and throwing the PC design on the market for anyone to copy.